They threw their back out Saturday. You open Monday.
They threw their back out on Saturday and you open Monday. A chiropractic answering service that answers after hours and books the first adjustment.
A new chiropractic patient is worth their first visit and the care plan after it — typically well into four figures across the relationship. Someone in acute pain chooses the first practice that can see them, and that decision is frequently made on a Saturday when every office in town is closed.
Two gaps cost the most. The first is out of hours, when someone in pain is searching. The second is during the day, when your front desk is with a patient in front of them and the phone rings anyway — the caller hears voicemail and assumes you are not taking new patients.
A call it takes without you.
Thanks for calling — have you been seen at the practice before?
No, I'm new. I hurt my lower back lifting on Saturday.
I'm sorry to hear that. We can get you in for an initial assessment — are mornings or afternoons better?
Mornings, if you have anything early.
I have Monday at 8:30. Can I take your name and a number to confirm?
- ✓After-hours and weekend calls answered
- ✓New and existing patients separated automatically
- ✓Appointments booked into your schedule
- ✓Front desk freed while you're with a patient
It should not, and it is briefed not to. The agent's job is to establish whether the caller is new or existing, take the reason for the visit in their own words, and book the appointment. Anything clinical is routed to you rather than guessed at.
Chiropractors answering service — questions
Does it ask about insurance?+
If you want it to. Many practices want the carrier captured before the visit so the front desk is not starting that conversation at the door.
Can it rebook existing patients?+
Yes, for routine follow-ups within the rules you set. Anything that needs clinical judgement is flagged for you instead.
What about cancellations?+
The agent can take them, which keeps your schedule accurate and frees the slot for someone on the waiting list.
How quickly can it be live?+
Two to four business days, built around your hours, your appointment types and how you want new patients handled.
How does an answering service work?+
Your business line is forwarded to the service, either all the time or only when you don't pick up. From the caller's side nothing changes — they dial your number and somebody answers. Ours answers, asks the questions you've set, and books the appointment into your calendar, then the details reach you.
What is an answering service?+
A service that answers your business phone when you can't. Traditionally that meant an off-site operator taking a message for you to return later. An AI answering service handles the call to a finished outcome instead — qualifying the caller and booking the job rather than passing you a message slip.
How much does an answering service cost?+
Most small businesses pay between $200 and $1,500 a month depending on volume and whether calls are handled by people or AI. Per-minute plans typically run $1.00–$2.00 a minute, per-call plans $1.50–$3.50 a call. Ours are flat: $249/mo with 500 included minutes, or $995/mo with 2,000.
What are the advantages of an answering service?+
Three that matter. Every call is answered, so enquiries stop going to voicemail. Several calls are answered at once, so nobody gets a busy signal on your busiest day. And it covers the hours you can't — nights, weekends and holidays — which is when the most urgent calls tend to arrive.
How do I choose an answering service?+
Call it before you buy it. Published pricing, no long-term contract, and a service built around your trade rather than a generic script all matter — but the only reliable test is hearing how it handles a call. Our demo line is a real number that answers at any hour.
What should I look for in a call answering service?+
Whether it books or only takes messages; what it costs when you exceed the plan; whether hold time and robocalls are billable; how quickly it goes live; and whether it can be briefed on what counts as an emergency in your trade. Ask for the overage rate specifically — it is the number most often left out of a quote.
Stop losing the calls you never hear.
Plans start at $249 a month. Live in two to four business days.