Pregnancy questions don't wait for Monday.
Patients call at night and they are frightened. An OBGYN answering service that answers calmly, triages by your protocols, and reaches the on-call provider.
An obstetric patient who cannot reach the practice at night goes to labour and delivery, which is expensive for everyone and erodes the trust the practice depends on. A new-patient call, meanwhile, is a relationship that runs through a pregnancy, a delivery and often years of gynaecological care afterwards.
Obstetric concerns surface in the evening and overnight — reduced movement, bleeding, contractions, a symptom someone read about and cannot stop thinking about. Those calls need a calm answer and a clear route to the on-call provider, at the hour your office is least staffed.
A call it takes without you.
Thanks for calling — can I take your name and how many weeks along you are?
Dana Ruiz, I'm thirty-two weeks. I've had some cramping tonight.
Thank you. Is there any bleeding or fluid, and are you still feeling the baby move normally?
No bleeding, and yes, she's moving.
That's reassuring. I'm reaching the on-call provider now and they'll call you right back.
- ✓After-hours patient calls answered, not queued
- ✓Symptoms and gestational age captured
- ✓On-call provider reached when protocol requires
- ✓Routine appointments booked for the morning
It does not make clinical decisions. It captures gestational age and the symptom, runs your written protocol questions in order, and escalates whenever the protocol says to — bleeding, reduced movement, fluid, contractions before term. Consistency at 2am is exactly what a written protocol is for.
OB-GYN Practices answering service — questions
Will it give medical advice?+
No. It asks your protocol questions, escalates or books, and nothing else. Advice stays with your providers.
Does it capture gestational age every time?+
Yes, as one of the first questions, because almost every triage decision in obstetrics depends on it.
Can it handle gynaecological as well as obstetric calls?+
Yes, and it separates them early — they follow different protocols and different urgency rules.
How soon can it be live?+
Two to four business days, built entirely around your after-hours triage protocol and on-call rota.
How does an answering service work?+
Your business line is forwarded to the service, either all the time or only when you don't pick up. From the caller's side nothing changes — they dial your number and somebody answers. Ours answers, asks the questions you've set, and books the appointment into your calendar, then the details reach you.
What is an answering service?+
A service that answers your business phone when you can't. Traditionally that meant an off-site operator taking a message for you to return later. An AI answering service handles the call to a finished outcome instead — qualifying the caller and booking the job rather than passing you a message slip.
How much does an answering service cost?+
Most small businesses pay between $200 and $1,500 a month depending on volume and whether calls are handled by people or AI. Per-minute plans typically run $1.00–$2.00 a minute, per-call plans $1.50–$3.50 a call. Ours are flat: $249/mo with 500 included minutes, or $995/mo with 2,000.
What are the advantages of an answering service?+
Three that matter. Every call is answered, so enquiries stop going to voicemail. Several calls are answered at once, so nobody gets a busy signal on your busiest day. And it covers the hours you can't — nights, weekends and holidays — which is when the most urgent calls tend to arrive.
How do I choose an answering service?+
Call it before you buy it. Published pricing, no long-term contract, and a service built around your trade rather than a generic script all matter — but the only reliable test is hearing how it handles a call. Our demo line is a real number that answers at any hour.
What should I look for in a call answering service?+
Whether it books or only takes messages; what it costs when you exceed the plan; whether hold time and robocalls are billable; how quickly it goes live; and whether it can be briefed on what counts as an emergency in your trade. Ask for the overage rate specifically — it is the number most often left out of a quote.
Stop losing the calls you never hear.
Plans start at $249 a month. Live in two to four business days.