After an accident, the first firm to answer signs the case.
Injury callers ring once and keep dialling. A personal injury answering service that answers 24/7, screens the matter, and books the consultation.
A personal injury case is worth a share of a settlement that can run well into six figures, and the intake decision is made within a day or two of the accident while the client is being called by every other firm advertising on daytime television. One answered call can be the most valuable thing that happens to the firm that month.
Accidents do not happen during office hours and neither do the calls that follow them. Someone discharged from an emergency room at 11pm starts calling firms from the car park, and most of them reach an answering service that takes a message.
A call it takes without you.
Thanks for calling — can you tell me what happened?
I was rear-ended on Tuesday. I've been to the ER for my neck.
I'm sorry to hear that. Was a police report filed, and has the other driver's insurer contacted you?
There's a report. Their insurance called yesterday.
Don't give them a recorded statement before you've spoken to an attorney. I can book you a consultation tomorrow morning — is 9 good?
- ✓Accident calls answered at any hour
- ✓Injury type, date and fault captured
- ✓Statute and conflict questions asked up front
- ✓Consultations booked straight into your calendar
Yes, and that is most of its value. Case type, date of accident, whether a report exists, whether another firm is already engaged, and your own conflict rules are all asked before a consultation is booked. A screened intake is worth far more than a message slip.
Personal Injury Firms answering service — questions
Will it give legal advice?+
No. It can relay standing instructions you authorise — such as not giving a recorded statement to an adjuster — but it does not assess a case. That is the consultation.
Does it check the statute of limitations?+
It captures the date of the accident so your intake team can check immediately. An old accident is flagged rather than quietly booked.
Can it handle Spanish-speaking callers?+
Yes, which matters in this practice area more than most. Additional languages are added per account.
How soon can it be running?+
Two to four business days, built around your case types, your screening questions and your conflict rules.
How does an answering service work?+
Your business line is forwarded to the service, either all the time or only when you don't pick up. From the caller's side nothing changes — they dial your number and somebody answers. Ours answers, asks the questions you've set, and books the appointment into your calendar, then the details reach you.
What is an answering service?+
A service that answers your business phone when you can't. Traditionally that meant an off-site operator taking a message for you to return later. An AI answering service handles the call to a finished outcome instead — qualifying the caller and booking the job rather than passing you a message slip.
How much does an answering service cost?+
Most small businesses pay between $200 and $1,500 a month depending on volume and whether calls are handled by people or AI. Per-minute plans typically run $1.00–$2.00 a minute, per-call plans $1.50–$3.50 a call. Ours are flat: $249/mo with 500 included minutes, or $995/mo with 2,000.
What are the advantages of an answering service?+
Three that matter. Every call is answered, so enquiries stop going to voicemail. Several calls are answered at once, so nobody gets a busy signal on your busiest day. And it covers the hours you can't — nights, weekends and holidays — which is when the most urgent calls tend to arrive.
How do I choose an answering service?+
Call it before you buy it. Published pricing, no long-term contract, and a service built around your trade rather than a generic script all matter — but the only reliable test is hearing how it handles a call. Our demo line is a real number that answers at any hour.
What should I look for in a call answering service?+
Whether it books or only takes messages; what it costs when you exceed the plan; whether hold time and robocalls are billable; how quickly it goes live; and whether it can be briefed on what counts as an emergency in your trade. Ask for the overage rate specifically — it is the number most often left out of a quote.
Stop losing the calls you never hear.
Plans start at $249 a month. Live in two to four business days.